1.  Do you distribute products outside of the United States?
2.  How do I buy your products wholesale or become a distributor?
3.  How do I navigate your site?
4.  What type of warranties or guarantees do you have?
5.  What is your customer privacy policy?
6.  Do you share, sell, or provide my e-mail address to anyone else?
7.  Can I place credit card orders over the phone or in the mail?
8.  Can I fax credit card or check orders?
9.  Can I place an order with a cashiers check or money order?
10. What are your average shipping costs?
11. How do I contact customer service?
12. When will I receive my order once placed?
13. Why didn't my order ship immediately after placing it?
14. Receipt of Payment Defined.
15. Do you have catalogs available?

1.  Do you distribute products outside of the United States?
We ship only within the continental USA, Alaska and Hawaii.

2.  How do I buy your products wholesale or become a distributor?
We are an online discount retailer of mostly home-business-personal security products, surveillance cameras and systems, unique products, and gifts. We do offer an affiliate program.

3.  How do I navigate your site?
You can start with our SITE MAP. Our pages are simple to navigate with a menu bar near the top of each page plus header and footer links to help you. Use your BACK button to return if you click on a link that takes you to a different web site.

4.  What type of warranties or guarantees do you have?
We have a 30 day money back guarantee (less S&H) on most products. Manufacturers guarantees and warranties also apply on most products. Some restrictions apply on select surveillance cameras, systems and related products.

5.  What is your customer privacy policy?
We understand the importance of privacy to our customers and are committed to a long-held policy of protecting the privacy and confidentiality of our customers' information. Click here to see our customer privacy policy.

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6.  Do you share, sell, or provide my e-mail address to anyone else?
Absolutely Not! Your valid email address is required when submitting an order. This is for communication purposes regarding the status of your order and for sending you a receipt of the transaction. We WILL NOT add you to a mailing list when placing an order or by emailing us.

7.  Can I place credit card orders over the phone or in the mail?
Yes. Credit card orders may now be placed through our toll free number, by mail, or online. Yes, we provide a very secure encrypted server to protect your credit card numbers online! Click here to see our customer privacy policy

8.  Can I fax credit card or check orders?
You can fax or mail credit card orders to us. The benefit of faxing your order is time. Check orders, cashier checks and money orders must be mailed.

9.  Can I place an order with a cashiers check or money order?
Yes, but they must be mailed to us. There is a $25 (non-refundable) NSF fee on returned checks.

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10.  What are your average shipping costs?
Standard ground shipping is FREE on orders of $100 and up. Average ground shipping cost (orders less than $100) is $8.99, average 3-Day cost is $17.99, average 2-Day cost is $27.99 and average Next Day cost is $44.99. These are business days in-transit (next day order shipped on Friday will arrive on Monday). International and US orders requiring customs are not accepted. Some rush charges could be higher than reflected by cart during checkout (you will be notified if higher).

11.  How do I contact customer service?
Contact information is located at: Contact Us. Business hours are 9-5 CDT M-F. We generally respond to all customer service inquiries within 1 business day. Be sure to review our Return Policy before requesting a return authorization.

12.  When will I receive my order once placed?
Overnight Rush Shipments
We make every attempt to ship overnight orders within 1 business day after receipt of payment during regular business hours. Business hours are Monday-Friday 9 AM to 5 PM central time. Orders placed during the weekend will be processed on Monday. Orders received after 1 PM central time are processed the following business day. BE SURE TO READ RECEIPT OF PAYMENT DEFINED

Regular Shipments
Most orders ship within 1 to 2 business days after receipt of payment during regular business hours. Business hours are Monday-Friday 9 AM to 5 PM central time. Orders placed during the weekend will be processed on Monday. We use UPS Ground for regular shipments. Please, always allow up to 5-7 business days in-transit for standard ground shipments after funds are received. We always use the quickest form of shipment (UPS, FedEx, USPS) whenever possible. BE SURE TO READ RECEIPT OF PAYMENT DEFINED

13.  Why didn't my order ship immediately after placing it?
We must receive payment before orders can be released. Paid orders generally ship within 2 business days after receipt. BE SURE TO READ RECEIPT OF PAYMENT DEFINED

14.  Receipt of Payment Defined!
Receipt of Payment for Credit Card Orders
Receipt of payment is immediate with online credit card transactions. No COD or international orders accepted.

Receipt of Payment for Mailed Check Orders, Cashier Checks, or Money Orders
Allow 3-5 business days for your mailed check to arrive in the mail to us. Receipt of payment is generally an additional 7-10 business days for your funds to clear our bank as paid. Your order is shipped once your funds have cleared our bank as paid. There is a $25 (non-refundable) NSF fee on returned checks. No COD orders accepted. Note: Please pay by credit card, debit card, PayPal, or Google Checkout to avoid payment receipt delays.

15.  Do you have catalogs available?
Only our online catalog is available at this time. Our sitemap is located at http://nservices.com/sitemap.htm. Our Security Products index page is located at http://nservices.com/security.htm, and our Surveillance Products index page is located at http://nservices.com/surveillance.htm.